I’ve told you what a kick I get out of working with Dale Rush. The man is a motivational speaker and Bell Captain all rolled up into one. The other day, a visitor had this to say about his visit with us and Dale’s “sunny” presence:

“I got one of the “new” rooms and what a surprise….it was fantastic. Had a huge flat screen TV, an iPod docking station and the staff was great. Dale greeted me with a smile so big, I was glad I had my sunglasses on! He helped me to my room and gave me the low down of where to go to eat and what else I could see while I was in town. I had a great time and would recommend this hotel to anyone.”

Curiously enough, just one day before I saw that post, a visitor from New York wrote into Trip Advisor and said this about Dale:

“When I got there I was greeted by the bellman Dale. He was awesome and made me feel really welcome right away. He took my luggage and escorted me to the front desk where I was checked in promptly.”

Sure, this hotel has world class artwork and special “boutique” touches. But these online reviews remind me that what makes this place special is a staff that defines what the hospitality industry is all about.

- Brian

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